jackpot338 Privacy Policy

This page describes what we collect when you use jackpot338 and how we keep that data protected. We at jackpot338 are committed to transparency about our data practices, and we comply with applicable privacy law in the jurisdictions where our service operates.

When you create an account, deposit funds via DANA, e-wallet, mobile banking, or other payment methods, or place a bet on Liga 1 or live blackjack tables, we collect personal information necessary to verify your identity, process your transactions, and deliver our service. We do not sell your data to third parties, and we do not use it for marketing outside jackpot338 unless you explicitly consent.

What we collect on jackpot338

We collect your name, email address, phone number, and government-issued ID (KTP, passport, or driver's license) during account registration. This information is required for KYC (Know Your Customer) verification and to comply with anti-money-laundering regulations in Indonesia and other supported jurisdictions.

We also collect transaction data: deposit amounts, withdrawal requests, payment method used (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer via mobile banking, local payment, online payment, e-wallet), and settlement timestamps. We record your betting activity—markets you access, stakes placed, and outcomes—to calculate your account balance and detect fraud or unusual patterns.

Our servers log your IP address, device type (Android, iOS, or browser), and approximate location (city level, e.g. Jakarta, Surabaya, Bandung, Medan, Semarang) to prevent account takeover and to comply with regional access restrictions. We use cookies and similar tracking technologies to remember your login session and to measure how you navigate our platform.

How we use your data on jackpot338

We use your personal information to verify your identity, process deposits and withdrawals, settle bets, and provide customer support. Our support team may access your account history to resolve disputes or answer questions about your transactions.

We analyze aggregated, anonymized data to improve our service—for example, we track which live tables (blackjack, roulette, baccarat, Dragon Tiger) are most popular, or which sportsbook markets (Champions League, Premier League, Piala AFF) see the highest volume. This analysis does not identify you personally.

We may contact you via email or SMS to notify you of account activity, payment confirmations, or service updates. We do not send marketing emails unless you have opted in. During major events such as Idul Fitri, Idul Adha, Imlek, or Nyepi, we may send a single promotional message; you can unsubscribe at any time.

Third-party processors and data location

We use payment processors to handle mobile banking, local payment, online payment, and bank-transfer transactions. These processors may store transaction records on servers outside Indonesia. We have data-processing agreements in place to ensure they meet our security standards.

Our jackpot338 servers may be located in Singapore, Malaysia, or other regional data centres. Your data may be transferred across borders to support our service. We apply encryption and access controls to protect your information during transfer and storage.

We do not share your personal data with third parties except as required by law (e.g., to comply with a court order or regulatory investigation) or to prevent fraud. We do not use your data for profiling or automated decision-making that affects your account status.

Cookies and tracking on jackpot338

We use session cookies to keep you logged in and functional cookies to remember your preferences (e.g., language, video quality for live tables). These cookies expire when you close your browser or after 30 days of inactivity.

We use analytics cookies to measure traffic and user behaviour on jackpot338. These cookies do not identify you personally; they help us understand which pages are most visited and where users encounter problems. You can disable analytics cookies in your browser settings without affecting core functionality.

Contact us about privacy

If you have questions about our privacy practices or wish to exercise your rights, contact our support team via live chat, email, or phone. Our multilingual support team is available to assist you in English and Indonesian. Response times are typically within 24 hours during business hours.

We review and update this privacy policy periodically to reflect changes in our service or applicable law. We will notify you of material changes via email or a prominent notice on jackpot338. Your continued use of our platform after such notice constitutes your acceptance of the updated policy.